Order Cancellations:
Please be advised that cancellation requests are not guaranteed to be approved, depending on the status of the order.
Full refunds are guaranteed for cancellation requests made:
It usually takes us 1-2 days to process an order. If you need a refund within 48 hours after the order is successfully submitted, please contact us for a refund.
Cancellations will NOT be accepted:
Any order cannot be cancelled within 48 hours, and the order status will be displayed as “Completed”, indicating that our goods have been shipped. Once shipped, no cancellation or refund is allowed.
Please visit CONTACT US for cancellation request.
Returns
Returns will only be accepted within 30 days of the delivery date granted that the item(s) is in its original state and with the 23drop tags attached.
The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial processing & shipping fee is non-refundable, and a restocking fee (15% of the total transaction payment) will be deducted from the transaction amount.
The buyer is responsible for all processing & shipping fees and the return address will be provided after the exchange is confirmed by the 23drop Customer Service team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. *
Size Exchanges
Size exchange is available under the condition that the item(s) is unused and still has the 23drop Quality Control tags attached.
Request for size exchange can only be made within 30 days of the delivery date and subject to availability.
The reason for the exchange and the desired size should be stated when contacting our customer service team.
The buyer is responsible for all processing & shipping fees (return & reship) and the return address will be provided after the exchange is confirmed by the 23drop customer service team.
Please contact our customer service team before returning any product.
*Return of products will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.*
Reasons for Unacceptable Returns/Exchange
Under the following circumstances, we will not be able to process your returns/exchange:
- Products not meeting the criteria for “7-day Returns/Exchange ”.
- Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
- Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
- Products with color fading due to display.
- Products with unclean appearance.
- Non 23drop products (Product without 23drop Quality Control tag attached on the products).
Customs Tariff
Speak of the tariffs, generally, the declared price of the package is lower than the starting point for tariff collection in the local country. So you don’t need to pay tariffs. In some individual countries, if you need to pay tariffs when cannot declare a low declaration, please contact us